The calm way to run tickets, check-in, and growth

Anjali

1. Introduction

This Privacy Policy (“Policy”) explains how Regixo (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use our platform, including our website and any future mobile applications (collectively, the “Platform”).

By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Policy.

2. Scope of Policy

This Policy applies to:

1. Users who browse or use the Platform
2. Users who purchase tickets
3. Event organizers using Regixo
4. Any individual interacting with our services

This Policy does not apply to third-party platforms or services linked on Regixo.

3. Information We Collect

We may collect the following types of information:

3.1 Information Provided by You

1. Name
2. Email address
3. Phone number
4. Account login details
5. Event booking details (tickets, preferences, etc.)
6. Communication with support or organizers

3.2 Automatically Collected Information

When you use the Platform, we may collect:

1. IP address
2. Device and browser information
3. Usage behavior (pages visited, clicks, session data)
4. Cookies and tracking data

3.3 Information from Third Parties

We may receive limited data from:

1. Payment gateways (transaction status only)
2. Login providers (Google, etc.)
3. Analytics tools
4. 
   

4. How We Use Your Information

We use your data to:

1. Create and manage accounts
2. Process ticket bookings and payments
3. Communicate with you (updates, confirmations)
4. Improve platform performance and user experience
5. Prevent fraud and ensure security
6. Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

1. Your consent
2. Performance of a contract (ticket booking)
3. Legal obligations
4. Legitimate business interests (platform improvement, security)

6. Sharing of Information

We may share your information with:

6.1 Event Organizers

1. To enable ticketing, entry, and communication

6.2 Service Providers

1. Payment gateways
2. Hosting providers
3. Analytics tools

6.3 Legal Authorities

1. When required by law or to protect rights

We do NOT sell your personal data.

7. Data Storage and Retention

1. Your data is stored securely on trusted servers
2. We retain data only as long as necessary for:
3. Providing services
4. Legal compliance
5. Dispute resolution

After that, data is deleted or anonymized.

8. Cookies and Tracking

We use cookies and similar technologies to:

1. Keep you logged in
2. Analyze platform usage
3. Improve performance

You can control cookies through your browser settings.

9. Data Security

We implement reasonable security measures, including:

1. Encryption of sensitive data
2. Secure servers
3. Access control

However, no system is completely secure.

10. Your Rights

Depending on applicable law, you may have the right to:

1. Access your data
2. Correct inaccurate data
3. Request deletion
4. Withdraw consent
5. Object to processing

You can contact us to exercise these rights.

11. Children’s Privacy

Regixo is not intended for users under 18 years of age. We do not knowingly collect data from minors.

12. Third-Party Links

The Platform may contain links to third-party services. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Continued use of the Platform means you accept the updated Policy.

14. Contact Us

For privacy-related queries: support@regixo.com

1. Introduction

This Refund & Cancellation Policy (“Policy”) explains how refunds and cancellations are handled for ticket purchases made through Regixo (“Platform”).

By purchasing a ticket on Regixo, you agree to this Policy along with the Terms & Conditions.

2. Platform Role

Regixo acts as an intermediary ticketing platform between Users and Event Organizers.

1. All events are managed by Organizers
2. Refund rules are primarily defined by the Organizer

Regixo facilitates the refund process but is not responsible for event execution.

3. Refund Eligibility

Refund eligibility depends on:

1. The refund policy selected by the Organizer
2. The time of cancellation request
3. The event start date and time

Users must review the refund policy shown on the event page before booking.

4. Organizer-Based Refund Policies

Each event on Regixo may have its own refund policy selected by the Organizer. This may include:

1. Non-refundable tickets
2. Full refund before a specific time (e.g., 24–48 hours)
3. Partial refunds (e.g., 50%)
4. Organizer approval-based refunds

Regixo enforces the selected policy automatically.

5. Event Cancellation

If an event is cancelled by the Organizer:

1. Users will be eligible for a 100% refund of the ticket amount
2. Convenience fees may or may not be refunded

6. Event Postponement

If an event is postponed:

Users may:

1. Attend the event on the new date
2. OR
3. Request a full refund

7. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

1. User fails to attend the event
2. Late arrival or denied entry due to user fault
3. Ticket has already been used or scanned
4. Refund request is made after the event has started or ended
5. Tickets purchased outside the Regixo platform

8. Convenience Fees

1. Convenience fees charged by Regixo are non-refundable
2. These are platform service charges and not part of the ticket price

9. Refund Process

To request a refund:

1. Users must initiate the request via the Platform or support
2. Requests will be reviewed based on the applicable policy

Approved refunds will be processed to the original payment method.

10. Refund Timeline

1. Refunds are typically processed within 5–10 business days
2. Actual credit time depends on the payment provider or bank

11. Third-Party Purchases

Regixo is not responsible for refunds of tickets:

1. Purchased offline
2. Bought from resellers
3. Purchased outside official Regixo payment systems

12. Chargebacks and Disputes

If a user raises a chargeback:

1. The transaction may be investigated
2. Refund eligibility will be determined based on this Policy

Regixo reserves the right to take action in case of misuse or fraud.

13. Force Majeure

In case of unforeseen events such as:

1. Natural disasters
2. Government restrictions
3. Emergencies

Refund decisions will be made in coordination with the Organizer.

14. Organizer Responsibility

Organizers are responsible for:

1. Defining refund policies
2. Honoring valid refund requests
3. Managing event-related changes

Regixo may intervene in disputes but is not liable for Organizer actions.

15. Policy Updates

Regixo reserves the right to modify this Policy at any time.

Continued use of the Platform indicates acceptance of the updated Policy.

16. Contact

For refund-related queries: support@regixo.com